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Terms and Conditions

Orders and Confirmation

Orders may be placed by telephone or online. Acceptance of orders is entirely at the discretion of Design Outdoor. Orders are not accepted by Design Outdoor until we provide you with an email confirmation of your order.

Prices and Payment

Unless otherwise specified, the prices shown on this website include GST but do not include delivery and transit insurance. Orders can only be accepted where an Australian address is given for delivery.

We accept VISA, Mastercard, American Express, Diners Club, Money Order, Bank Cheque or Direct Deposit. Additional processing time is required for Money Order, Bank Cheque or Direct Deposit.

Availability and Delivery

Products are generally in stock and available to ship to the customer within days of receipt of order and payment:

Please note that certain products may need to be ordered from suppliers and delays may occur depending upon availability from suppliers. This may, on occasions include On Range product where current stocks are exhausted.

Every effort will be made to source the product on behalf of our customers in a timely way and, for orders which will not be available to ship within days we will contact you following receipt of your order and provide you with an estimated delivery time. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

Where more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless your items are sent separately at your request.

Please note that certain products may not be available where existing stock is exhausted and suppliers are unable to meet orders. Where this is the case and you have already placed an order we will notify you as soon as practicable after we become aware of the non-availability and will refund your purchase price in full.

Warranties

All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please contact for further details.

Disclaimer

Because prices, product descriptions and availability can change quickly, Design Outdoor does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ for the picture shown.

Refunds Policy

You are entitled to a refund or repair or exchange or credit if the products you have bought are:

  • faulty;
  • significantly different to those shown or described to you.

When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.

Please keep your receipt as proof of purchase.

You may take advantage of the Refunds Policy by visiting our store or returning the goods by delivery (in which event we will reimburse you the delivery costs).